FACEBOOK cOMMUNITY GUIDELINES
To ensure that everyone has a good experience in the forum we need to have some guidelines for participation in this community.
These guidelines are here to promote a friendly and welcome atmosphere for you and maintain the highest level of integrity, positivity, and focused, respectful growth for our members.
The Healthy Living Lounge Facebook Group (Forum) is strictly for paid members of this membership program.
The group will continue to grow in size.
Acceptable Behaviour & Relationship with Other Members
The forum will be moderated by Simone Samuels creator of the Healthy Living Lounge Membership. My role will be to stimulate discussion, answer questions, provide inspiration and if necessary, moderate any inappropriate content or comments.
Treat others the way you want to be treated. I have a zero tolerance policy for negativity, gossip or toxic energy. I want this to be a supportive, encouraging environment and a safe place to grow as a person.
The focus of this forum is to increase our combined knowledge and share ideas, resources and support so we can all be more successful in our healthy living journey.
In this group you will be mentored, mentor others, gain support and advice; participants may form long lasting friendships and experience a reduction in the feeling of isolation that many people can experience when they change their lifestyle.
Opinions, advice and all other information expressed by members in discussions or on the group wall are those of the author. You rely on such information at your own risk. Members are urged to seek professional advice for specific, individual situations and not rely solely on advice or opinions given in the community.
My aim is to support you in the best way possible in your journey, by maintaining a positive vibe and energy within the group.
You may tag me by name if you have a specific question you would like me to answer. I am in the forum daily and will respond when I can.
Community Vibe and Mindfulness
Our community forum is filled with members at all stages in their journey. While I want the forum to be there to support you on your good days and bad, please be mindful of how your posts can impact others.
Transitioning to a healthy lifestyle will have its highs and lows, and the forum is there to give you support and a sounding board. However I also ask that you be mindful of the impact of your comments on others. Are you seeking help or are you complaining? Are you sharing your journey or your sharing your exasperation? I ask that you be mindful.
This is not a one-on-one level group where individual advice is provided, or detailed and ongoing support of every aspect of your lifestyle is managed.
Live Video Streaming
Recently, Facebook have introduced the ability to live stream video content in Facebook Groups. Please do not use this feature in the forum.
This group will be most effective if the discussions within the group are kept private to the group.
It is important to respect one another. You may decide to not disclose the specifics of your issues or concerns, however, we encourage you to share as much as you are comfortable with so that people can provide relevant and helpful advice and support. Forum members can provide valuable insights, great ideas, suggestions and feedback to help you work through issues that may arise.
If you’re ever in doubt about whether you can use or share something a member has posted - ask first.
Members who are deemed to be acting inappropriately will be contacted privately and asked to tone down their responses, apologise or remove content as the situation requires.
If this behaviour continues they will be asked to leave with no refund provided.
My highest priority is to maintain a positive and supportive forum where all people feel comfortable and we will remove people if needed to achieve this.
You are not entitled to a refund if your membership here is terminated.
If you feel someone is acting inappropriately you may report it to Simone at: firstname.lastname@example.org
However, I hope there will be no need to do this!
If you acquire goods or services from other members, contributors or recommended providers the relationship is your responsibility. You release Simone from responsibility in relation to such arrangements.
Using the forum for promotional purposes of any kind is not tolerated.
This includes promotion of sales, blogs, physical products, list building activities, offers, affiliate links or even free content.
Do not message other members seeking business or add people to other groups, unless specifically invited to. When answering questions from other course participants, please respond publicly so others can also benefit from your knowledge. People will know to PM you if they would like to pursue any additional information or a possible business relationship with you.
I will remove posts if I deem them to go against these policies.
I don’t want to have to spend our time policing this so please use your common sense, be fair to others and if in doubt send an email to email@example.com and ask first.
Course Contributors and Recommended Suppliers
Some forum members are participants and other members are membership contributors or recommended service providers.
These forum members are deemed by me to have expertise which adds value to the forum experience, and to its participants. I may from time to time tag contributors, or service providers if I feel they are best placed to answer a question in the forum.
I may also from time to time promote a service they are supplying as part of the contribution they have made to the membership site content.
It is up to you to always assess whether the services they offer are suitable for you.
Concerns with the Membership Program
The forum is not the place to raise concerns or issues with the Healthy Living Lounge membership program.
If you need to discuss a concern please email Simone at firstname.lastname@example.org and I will get back to you as soon as I can (generally within 24 hours Monday-Friday).
If you do find a typo, an inaccuracy, an outdated link or anything which you feel is not right, please email Simone at email@example.com
While I may or may not be able to make changes straight away, these will always go into myreview and improvement process, and I do appreciate you sending them through.
Please help me with this by stating -
• what the error/omission is, and
• exactly where the error/omission can be found
Please remember that this feedback should not be posted in the Community Forum. The forum is for supporting you, and not a feedback channel for me.
An Attitude of Good Faith
I understand that it can be a little confronting being asked to modify or remove a post. You may not always understand or agree, however I make these decisions in good faith and to the best our my ability and assessment of the situation. It is never personal.
On some occasions you may not be fully aware on the impact a comment or post you have made may make. I have made these guidelines as explicit as I can, but will sometimes make a judgement call based on the overall vibe I believe is healthy for the overall member experience.
I have found that participants who accept feedback graciously and adapt posting behaviour accordingly continue to have a great experience in the forum.
Tech Support & Access
Any issues with tech support and access to the e-Course materials should be emailed to firstname.lastname@example.org
Please do not post such issues in the group as I want to keep the forum free from this sort of issue and focused on your healthy lifestyle and learning from each other
My Support Promise
I like to keep my support authentic, highly practical and useful and spontaneous rather than scheduled and repetitive!
However in the interests in giving you minimum support guarantees you can expect the following:
I will be in the forum at least once a day Monday-Friday answering questions, providing inspiration, sharing resources or to tell you about a personal experience or learning I know will help you.
General Support Guidelines
Based on this you should have an answer to your questions within 24 hours (Monday-Friday) for the majority of the year.
I do not work weekends in the forum so please be patient if posting questions over the weekend.. All questions from the weekend will be reviewed and answered on a Monday morning.
If you have an urgent question try searching the forum with keywords, as it is likely that similar questions have been answered previously.
Over the Christmas period I will take a full digital detox break and these dates will be notified in advance.
To maintain productivity in other areas of my business I respond to questions in 1-2 scheduled sessions not constantly throughout the day.
Please note that email or private message support is not included in this membership and so all questions must be asked within the forum so that everyone benefits from my advice.
Lifetime of This Forum
While I hope that this membership will last a very long time, I may need to alter or cease the operation of this program at any time at my sole discretion. However, other than unforeseen circumstances such as serious illness of the creator or their family I commit to providing a
minimum term of 6 months support in the Forum and access to the Membership site.
Enjoy & Have Fun!
Finally, this group can be as amazing as you make it. Embrace the experience and support of these incredible community member, learn as much as you can, ask questions, share learning’s and achievements and it will change your life.
I want this forum to become one of the best and most supportive ones around, so get involved, learn and become part of this amazing community.
These guidelines are being continually updated and I encourage you to read them when in doubt about an issue.
Updated January 2017